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Customize Subscription Salvage Settings in Your Store

Phoenix lets you customize salvage settings to improve recovery outcomes when a subscriber’s payment fails. By adjusting salvage pricing and timing, you can increase the chances of successfully recovering subscriptions that would otherwise be lost.

Follow these steps to customize salvage settings for a specific store:

  1. Log in to your Phoenix Dashboard.

  2. In the left navigation panel, click Stores.

  3. Click the Edit icon next to the store you want to update.

  4. Go to the Subscription Rules tab.

  5. Under Decline Salvage, set Subscription Recovery Strategy to Custom.

  6. (Optional) Turn on Enable Custom Pricing Per Salvage Retry Attempt if you want each retry attempt to have a different price.

  7. Configure the following fields:

    • 1st Decline Retry: Select the retry timing (e.g., Friday) and enter the Salvage Attempt 1 Price.

    • 2nd Decline Retry: Choose the timing (e.g., 15 days later) and enter the Salvage Attempt 2 Price.

    • 3rd Decline Retry: Set the timing (e.g., 30 days later) and enter the Salvage Attempt 3 Price.

  8. (Optional) Enable Lock Future Subscription to Approved Value if you want future renewals to use the successful salvage price instead of the original subscription price.

  9. Click Continue to apply changes.

Your changes are applied immediately, and Phoenix will follow this custom salvage sequence for all future decline recovery attempts in this store.

Continue building your subscription strategy with these guides: