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Review Webhooks Logs for Integration Troubleshooting

Webhook logs help you verify how information moves between Phoenix and external services. You can review outbound webhooks sent from Phoenix and inbound webhooks sent from NMI. This guide shows you where to find these logs and how to use them when troubleshooting an integration.

Phoenix Outbound Webhooks​

Phoenix outbound webhooks show all events that Phoenix sends to external platforms. Reviewing these logs helps you confirm that data is leaving Phoenix correctly and that external services are responding as expected.

Follow these steps:

  1. Log in to your Phoenix dashboard.

  2. In the left panel, go to Admin.

  3. Select Logs.

  4. Select the Webhooks tab at the top of the page.

  5. Review the list of webhook events and click any entry to open its details.

  6. Check the payload, endpoint URL, response code, and error messages (if any).

Use this information to confirm whether the external service received the webhook successfully.

NMI Incoming Webhooks​

NMI incoming webhooks show events that NMI sends back to Phoenix after a payment action. These logs help you verify whether Phoenix received and processed each payment event correctly.

Follow these steps:

  1. Click the NMI Webhooks tab.

  2. Review the list of incoming webhook events from NMI and click any entry to view:

    • Event type

    • Payload

    • Timestamp

    • Processing status

  3. Check the payload, endpoint URL, response code, and error messages (if any).

Identify whether Phoenix received and processed the webhook correctly.

Troubleshooting Using Both Logs​

Compare events between Webhooks and NMI Webhooks to detect issues such as:

  • Webhooks sent by Phoenix but rejected by the external service

  • Events sent by NMI that Phoenix could not process

  • Missing or delayed events

  • Error responses (400, 404, 500, etc.)

Use the event details to locate the communication issue and determine next steps.

These guides help you continue troubleshooting and managing store integrations: