Skip to main content

Track Changes with the Audit and Action Logs

You can use the logs in your Phoenix Dashboard to monitor activity, understand when changes were made, and identify who performed specific actions. These tools help you troubleshoot issues, verify updates, and maintain accurate oversight of store operations.

Audit Logs​

Audit Logs help you track system-level updates across your platform. You can use this log to confirm configuration changes, review administrative updates, or determine when an issue began.

What Audit Logs Record​

Audit Logs give you visibility into updates that affect how your store operates. Before reviewing the list below, keep in mind that these logs focus on structural and configuration-related changes.

Audit Logs typically include information about:

Store Configuration Changes

Settings updates

such as tax, calculated fees, or routing settings

Integration updates for systems like Shopify, NMI, or payment gateways

Billing profile modifications

Security-related updates, such as permissions or access changes

You can use this information to validate whether a configuration adjustment caused an issue or to confirm who made a specific update.

How to View Audit Logs​

This section displays a detailed table where you can review each entry and open additional data through the view links.

Follow these steps:

  1. Log in to your Phoenix Dashboard.

  2. In the left navigation panel, go to Admin.

  3. Select Logs.

  4. Click the right arrow to navigate to the next page of logs.

  5. Select the Audit Logs tab.

  6. Review the table, which displays information such as:

    • User Name
    • User ID
    • Client ID
    • Store Code
    • Subscription Trigger
    • Status
    • IP Address

    • Type (Add, Update, Delete)

    • Error
    • Environment
    • Form
    • Created Date

    • Payload, Previous Data, Updated (each available through a view link)

  7. (Optional) Use the pagination controls at the bottom to navigate through all records.

When to Use Audit Logs​

Use Audit Logs when you need to investigate configuration-related activity, such as:

  • A setting changed unexpectedly

  • You need to confirm who modified a store configuration

  • You suspect a permissions or access change

Audit Logs help you efficiently track system activity, ensuring transparency and better control over store changes.

Action Logs​

Action Logs record non-configuration activity performed by users inside your dashboard. These entries are useful for understanding everyday operational actions without focusing on structural updates.

What Action Logs Record​

Action Logs capture user behavior related to interactions and routine tasks. Before moving to the bullet list, note that this log reflects actions that do not alter store configurations.

Action Logs typically show:

User interactions

e.g. viewing a record or opening a specific detail

Operational tasks

e.g. generating logs or syncing data.

Workflow-related actions that do not involve configuration changes

You can use this information to confirm whether a user initiated a particular interaction or triggered an event.

How to View Action Logs​

This section displays a clear table that lets you review each action, identify when it occurred, and who performed it.

Follow these steps:

  1. Log in to your Phoenix Dashboard.

  2. In the left navigation panel, go to Admin.

  3. Select Logs.

  4. Click the right arrow to navigate to the next page of logs.

  5. Click the Action Logs tab.

  6. Review the table, which displays:

    • User Name
    • User Code
    • Action Type
    • Action Time

    • Clients (with a view link)

    • Environment

These details help you understand how users interact with the dashboard and when specific actions were executed.

When to Use Action Logs​

Use Action Logs when you need to review operational or user-initiated behavior, including:

  • A user reports clicking something that caused unexpected behavior

  • You want to validate routine interactions

  • You need to confirm whether someone manually triggered a workflow or event

These guides help you monitor system behavior and troubleshoot integrations: